CHAPTER XXVI THE WINNING PERSONALITY
THE STUDY of Personal Magnetism has two main
parts. First comes the internal development of the force; second comes
its external use among men and women. Most of our progress thus far has
been in laying the granite foundation for the power—the base upon which you
are to build a magnificent structure.
Before closing our work it will be well and
pleasing to dip into the vast field of magnetism which relates to its use in
contact with other people. For it is here that you are to win your grandest
triumphs.
The outer or external use of magnetism is
commonly known as "personality." In this lesson, then, we give you
definite directions for using your newly developed powers through the
"winning personality."
You are constantly being "sized up"
by others. Practically every one who meets you makes either consciously or
unconsciously, some estimate of what you are.
On what people think of you depends, to a great
extent, what your success is and will continue to be.
Opinions are based, it is found, on both
intuition and logical deduction. Intuition is the faculty animals use in
"sizing up" a new object or individual. The average wild animal must
be constantly on the lookout for two groups of things which would bring them
harm or death—traps and enemies.
In those wild animals which have survived
extermination, there is almost an uncanny attribute which recognizes either a
trap or an enemy. A cub does not have to learn to be afraid of a wolf.
Intuition—not reason—tells it that the wolf is an enemy.
Human beings still have some instinctive
faculties left. When you meet some one you do not like, it is a reasonably
sure deduction that that person is of an antagonistic type. Your
instinct (a faculty little called for in our civilization) tells you that you
will lose rather than gain from that individual's influence or from
association with him.
Or, there may be an inherited repugnance which is due to ancestral
experience. If your ancestors were at war for ages with another race, nation or
tribe, some of that racial or tribal antipathy is quite likely to persist.
Particularly is this so when an environment—as that of war—brings old
differences into prominence.
To show how little consideration has been given to racial difference and
the resulting dislikes, it is only necessary to consider how the various races
have been thrown together. It was the custom, in a certain large industry
employing large numbers of common labor, to put workers of all nationalities
together in one group. Finally some observant foreman suggested that workmen
be segregated into groups, and these groups be made of nationalities which
would not clash. This elementary method was touted as being something wonderful
—"a development brought about by the great war."
"Sizing up," so far, has been more on a destructive than a
constructive basis. That is, people have been in the habit of looking for
something to dislike, rather than for something which would do them good. A
single flaw, in some cases, often affords more pleasure than finding everything
the pink of perfection. Business men of the old type particularly always
examined a prospective employee for flaws before considering the constructive
value of the applicant. Such points of dislike might range from some actual
indication of inferiority, to a mere whim.
One of the classic stories of a certain city in the middle-west is that
of the city applicant for a position with a big "small-town man," who
was advised to part his hair in the middle, offer his prospective employer a
good cigarette and display his graduation diploma. As these were the
prospective
employer's three pet aversions, the lack of
results made a particularly gossipy small-town yarn.
The first step, therefore, in attaining
popularity is the exercise of diplomacy toward other's aversions. An aversion
is usually associated with some past experience—either cruel or otherwise
disagreeable. Merely to avoid arousing disagreeable recollections in the mind
of another is sufficiently good management to vouch for this first principle in
attaining popularity. When it is considered that a mind in which there is a
strong recollection of something distasteful is unable to function
constructively, this alone is object enough to restrain the one who would make
a good impression.
The salesman, as a typical instance, naturally
wants his prospect to buy. Buying calls for a clear mind—one unclouded with
distasteful recollections. As a consequence, the automatic action of the law of
the survival of the fittest makes the successful salesman a diplomat insofar as
"treading upon anybody's toes" is concerned. The salesman who
offends, therefore, is automatically—and quickly—eliminated.
Nor does observance of this principle mean any
loss of individuality or personality. The driver of an automobile in a race may
show his individuality as much by skillfully avoiding objects which get in his
way, as by "taking a whack at them." There is opportunity to show as
much personality in avoidance as in fighting one's way.
Second in the attainment of popularity is the
avoidance of rivalry. It is human nature, as it exists in the present stage,
not only to fear rivalry but to dislike the rival. This condition is one which
has to be met, no matter how much theorizing there may be over the idea that
"it should not exist." Only does actual investigation show to what a
degree a large number of people are actuated by the fear that someone or
something will prove a competitor.
It is within the memory of those of middle age,
what a cry went up when the self-binder was put upon the market. In those days,
gangs of men followed the harvest, binding the grain on the ground—a most
difficult and back-breaking
form of labor. These men, it was declared were
to be put out of work, and thrown on the country to starve. The self-binder was
their rival; consequently they were incapable of doing any clear thinking on
the subject of self-binder competition.
But things did not work out as the poor
hand-binder bad claimed. Today, with grain not only cut by self-binders, but by
a battery of machines pulled by a tractor, it is almost an impossibility to get
enough help during harvest—even at a wage of a dollar an hour.
A similar condition was seen when type-setting
machines began to replace composition by hand. In many cases these machines
were put in secretly, owing to the opposition of workers, who wished to
continue to work the slow way.
"In installing our systems for lessening
the work in business, it was no uncommon thing to find that a perfectly good
system would not work in a certain plant," says a business engineer, who
was one of the first to enter that work. "We had to know the reason for
this, or go out of business. So we put in one of our employees in a plant we
were going to systematize a few months later.
"By the time we were ready to install our
system, our employee had learned considerable about general objections to
systems. When our man started installing, he learned still more.
"It seemed that eight out of ten employees
thought that a new system would put them out of their jobs. Further, when our
investigators came in to study the field, and questioned the high-grade men
about the work they did, many of these men were sure that the investigators
were 'after their jobs.' So sensitive were workers to possible competition, in
this plant, that when a new man was seen talking to the president, the rumor
would immediately go forth that there was 'an applicant for So-and-So's job.'
"Basing our opinion on these reports, it
was decided that we had either to keep from offending the employees—or go out
of business. After
considerable experimenting, we hit
upon a plan—(now one of our most valued trade secrets) -by which we are able to secure the
employees' co-operation instead of their opposition."
Here is an example of a business which, through no fault of its own, was
not only disliked, but feared. Many a business manager and business is not
only surprised, but incredulous on learning the true standing of himself or
his business. Political officials particularly fall into the error of not knowing
the degree to which they are liked or disliked. A well-known Washington
correspondent, speaking of an unpopular official says:
"It is a curious anomaly of the situation that Mr.
according to the people who know him real well, believes that aside from
a few agitators, the vested interests and Mr.—,
of the----------------------, imagines that he is really popular;
that the people look upon him as the persecuted champion of their
interests."
If a man high in the counsel of the nation, with every power that money
and politics can bring to bear is so poorly informed concerning his own
popularity, there is considerable excuse if the ordinary man has little or no
idea how he rates in the esteem of those who know him.
Esteem is not like financial rating. Any banker will tell a man how much
money can be lent him and under what circumstances. This establishes the
financial rating quickly and easily. But to establish a rating of esteem—that
is not such an easy matter.
Even a voting contest may not be an accurate measure of the esteem in
which a person is held. It is not unusual for organization—not popularity—to
get out the vote and see that it is voted right.
When it is desired to get an indication of one's popularity, it
commonly is not an easy matter for the one in an ordinary situation. Where a
number of salesmen are selling the same lines in the same store, the relative
popularity of each may be shown by the comparative sales. Of a number of
salesmen traveling the same territory, it is not difficult to
rate each according to his popularity. Other
occupations in which such a comparison is possible are few indeed.
Yet it is almost a necessity for anyone who
would be successful to have some rating of his popularity. As popularity comes
from personality appreciated, the man with personality particularly needs to
know whether the likable points of his personality are "getting
across."
Then too, as a preventive of loss, some
information concerning one's popularity is often a necessity. Many a business
man, who stands high in his own business circle, has failed in understanding
that his popularity did not extend beyond his business connections. Many a
school teacher or college professor, his interests confined to his text books,
has been astonished to learn that he has no rank in the friendship of those he
meets every day in the routine of the class-room. Many a manager, the
permanence of whose position hinges upon his popularity, has been chagrined to
learn that the vast following of friends he fancied he had were due to an environment
he could not take with him.
Tests for popularity, being difficult to make,
must often be made by the indirect method. Testing out the product is a simple
matter in some lines. In authorship, the sales list is an accurate gauge of the
popularity of the writer. The actor's popularity shows in the box office,
particularly since it has been possible, by means of the moving picture, to
spread a production over the world. Those whose work, in fact, partakes of the
spectacular, will usually have no difficulty in judging popularity by returns.
A simplified form of test for an employee is
based on demand for services. An employee of any versatility should be able to
sell his services to from one to a dozen employers of labor. He should have
placed the information before a number of employers, that he is a man of
personality, and should bring that personality before those who are in a position
to utilize it.
The number of employers who are actively in the
market
for a worker's services, therefore, furnishes a
fair index of business popularity.
A professional man has two methods by which he
can secure a fair idea of his professional popularity. The first is to compute
the percentage of business he does, as compared with the total amount done,
averaging all competition in the field. Thus, a dentist whose accounts show he
is doing $6,000 yearly where there is a total of $50,000 in dental work
performed in the community, is doing to exceed one-eighth of the work
available.
The index of business popularity now depends
upon the number of competitors in the field. With seven competitors —making
eight to divide the business—the $6,000 year man is holding his own on an equal
division. With four competitors, he is falling below; with ten competitors he
is high in the scale.
Where it is possible—as is rarely the case—to
learn the comparative incomes of competitors in professional work, such
comparison is generally a direct indication of business popularity.
Everything is in favor of the man or business
having an income on a competitive basis, when it comes to computing popularity
in terms of figures. While the money standard— basing comparative popularity on
comparisons based on returns in dollars—is not exactly accurate, yet it is the
best basis that is immediately available.
Developing a likeable personality is—like
making money —a simple matter, but not every one who knows how has the will to
back his information. While method is of great value, yet will in backing is
an absolute necessity.
As a general statement—as accurate as any
general statement can be—people are liked for what they have that people
generally do not have.
LAW OF PERSONALITY No. 1. The more traits,
qualities, elements of personality you can express, above the general level of
the people in your vicinity, the greater will
be the reputation, power and magnetism they
admire and honor in you.
The first great group of personality
characteristics which tend to create liking, is the group embracing Affability,
Courtesy, Pleasantness of Manner, Willingness to do a Favor, and the like. In
order to understand thoroughly what this group of characteristics means in
building friends it is necessary to consider something of the inheritance that
these personality indications reveal.
It is difficult for the civilized human, as one
who leaves a peaceful neighborhood to do routine work in an environment safe
even from catching cold from a draft, to realize the fearful risks his
ancestors were obliged to take in order to gain shelter, clothes and something
to appease hunger.
In the pursuit of food or any of the other
necessities, anything strange was regarded as dangerous—hence an enemy. An enemy was something to
be killed.
Under such circumstances as these, there was
little friendship shown—except between members of the same tribe.
The old idea of regarding a stranger as an
enemy still persists to a surprising degree. The surprise that results when the
assumed enemy shows friendship signs—i.e., shows evidence of being affable,
courteous, pleasant in manner, willing to do a favor—usually reacts in
imitation. The mind must be readjusted to its error—that the stranger is an
enemy —and it is when the mind is in this uncertain state that many good
impressions are formed.
In determining what characteristics are
necessary to likeableness you have but to list those which you yourself like in
others. The characteristics you like in others, others will, it is very
possible, like in you. The simplest method of personalizing for likeability is,
therefore, to develop in yourself the social traits which you would like to
see in others. Because of the simplicity of this method, it is one that is
neglected to a considerable degree, even by those who are desirous of being
thought likeable.
LAW OF PERSONALITY No. 2. The pathway from
mediocrity, on upwards to world-fame, is simply that of steadily widening the
scope of power in your business or profession; you must open up newer and
stronger personality than anyone in your town, then in your state, and then in
your nation. It is a straight mathematical problem of outdistancing
competitors in personality. As fast as you can tower above
personality-competition—just that rapidly does your influence spread and you
mount nearer to supremacy.
Analysis of a large number of individuals with
impressive and pleasing personalities, shows that their personality-factors
can all be grouped under seven heads, as follows:
1.
Appearance,
2.
Manner,
3.
Desire to Help Others,
4.
Willingness to Meet Others Half Way,
5.
Affability and Courtesy,
6.
Reliability,
7.
Individuality, or Genuine Expression of Self.
This analysis gives the groundwork for a
detailed study of personality-factors, exactly what they are, and how to
develop them to a marked degree. Let us now consider them in their order.
(1) APPEARANCE. "First impressions count
most," is an old aphorism which we would all do well to constantly hold in
mind. A bad first impression, like an unfortunate happening, is often hard to
live down; and as the world judges largely by first impressions, it behooves us
to consider carefully the sort of first impression we give to people we meet.
Invariably the greatest factor in a first
impression is that of dress. Clothes may not make the man, but they are a sure
indication of two things: first, his general characteristics and type of mind;
second, his financial standing. Only poor people and millionaires can afford to
dress carelessly. Consequently, the advice of Polonius, "Costly
thy raiment as thy purse can buy;
rich, yet not gaudy," should carefully be observed by all who wish to
make a good first impression.
The psychological effect of clothes is but
little understood by the general public. Everything around us tends to affect
our mind either favorably or unfavorably; so how natural it is that our
clothes, which are with us during the whole of our waking hours, should exert a
powerful influence on our mind.
Famous actors and actresses have often told of
the power of the costumes they wear to help them play their parts. Oftentimes,
during preliminary rehearsals in everyday clothes, the director of a new show
will doubt the ability of certain members of the cast to "get across the
footlights." They seem to lack that "something" which gives life
to their words and actions and which gets a grip on the audience.
But when dress rehearsal comes and the same
members of the cast are attired in their costumes designed especially to fit
the part, what a difference! Words and actions which formerly seemed lifeless
have now become dynamic, gripping, impressive, thrilling! What brings about
the difference? Mainly, if not wholly, the effect on the mind of the actor of
the clothes he is wearing. An actor, attired in a sack suit, may speak truly
heroic words, but they sound hollow. But let the same man change into a
military uniform and then speak the same words, and there is as much difference
in their effect as there is between putty and steel.
There are sad clothes, joyful clothes,
serious-matter-of-fact clothes, and frivolous clothes. Many a frivolous,
thoughtless, careless individual can be given a much-needed touch of
seriousness simply by changing from "fripperies" into plain garments
with simple lines.
Limitless are the opportunities for expressing
personality through clothes.
You can so dress as to accentuate some
strong point you have, to hide some weakness,
or to give the impression that you possess some quality which you lack.
For example, take the boisterous type of man
with what
most people term a "harsh"
personality. Obviously, he needs to tone down his aggressiveness in actions as
well as in appearance. A check suit on a man of this type serves only to
accentuate the discordant elements in his personality. What he needs to do is
to wear plain garments, preferably of a single color, such as blues, browns,
grays, and the like.
Similarly, the man of too-quiet
personality—commonly termed as of a "retiring disposition"—needs to
put into his clothes the force and push which he lacks. It can be done by means
of mixed weaves with prominent patterns.
Clothes have the power not only to hide or to
bring out mental characteristics but also to make the stout man appear less
stout—even slim; the slim man, broad; the short, thickset man, slimmer.
An entire Manual could be devoted to this
important subject of expressing personality-factors through clothes. But that
is unnecessary as you already have been given the basic principles and can
easily work out the details for yourself. If necessary, take your tailor into
your confidence; his help will be valuable.
(2) MANNER. How a man acts on first meeting
you, what he says in his first few words, invariably will be found to
correspond with opinions you form of him after a longer acquaintance. This fact
is well known to business men. That is why so many men often cut short a
preliminary interview, no matter whether they decide to accept or reject your
proposition. The way you conduct yourself during the approach, the point of
view you express in your statements, even the words you use, show unerringly in
a few minutes whether you are or are not the type of man they wish to do
business with.
It is a great mistake to go to see anyone of
importance without knowing in advance exactly what you intend to say. A good
lesson can be learned from the methods of many public speakers. They are
apparently called upon unexpectedly to give an impromptu speech, and seek to
give the impression
of surprise and unpreparedness. But in ninety-nine cases out of every hundred, they have most carefully thought
out in advance just what they are going to say, how they are going to say
it—even going so far as to have memorized the entire speech, expressions of
surprise and all.
Under the same heading of Manner comes also
your physical actions, such as the way you walk to greet the man you are
meeting, your facial expression, the way you shake hands, sit down, and the
like. The term "ease" most aptly describes what you should strive for
in all your actions; you want to give the impression that you "feel at
home" under any and all conditions.
The best way to develop this ease of manner is
to notice carefully the actions of others in meeting you, and your own actions
in meeting other people. Study of this nature will yield many useful pointers,
good and bad. Strive to correct any weaknesses at once. Rehearse before a
mirror, if you think this necessary. Hold firmly in mind your strong points, or
any strong point you wish to develop. Practice them on every possible occasion.
Soon they will become a habit and you will have acquired that ease of manner
which makes you "all things to all men."
(3) DESIRE TO HELP OTHERS. Many an otherwise
delightful man has often nullified his good qualities by holding the wrong
attitude toward life and the thousand and one things which enter into it.
Broadly speaking, there are two view-points as applied to anything; first, the
positive, or helpful and constructive; second, the negative, or critical and
destructive.
It is of great importance to maintain at all
times a positive, helpful, constructive attitude towards things. Everyone has
to contend with enough unpleasantness of all kinds without having it poured
into his ears by people he meets. Consequently the man who freely expresses on
every possible occasion the opinion that
"everything is wrong," or who
tears
down rather than builds up, is likely to find his presence not sought
after, to say the least.
What the world at large wants is a genuine, happy smile and a
constructive attitude towards all things. The individual who maintains this
helpful attitude not only finds favor with others but helps himself by the
energizing effect of his own thoughts upon his mind and body.
The financial worth of this method of constructive personality is well
illustrated in the career and methods of Andrew Carnegie—for whom it helped
amass several hundred million dollars. Charles M. Schwab, relating some of his
early experiences as one of Carnegie's young lieutenants, says:
"Even in those early days his personality was such as to inspire
one, whatever his station, to better efforts and to an appreciation of the
finer things of life—not by what he may have said to you, not by what he may
have written or spoken, but just by the tender attitude of a strong
personality."
Schwab had been permitted to erect a new mill, but within two months he
told Carnegie that he saw how greater profits could have been secured, if the
mill had been constructed differently. Carnegie said:
"Tear it down and build again. It's only a fool that will not
profit by anything that may have been overlooked and discovered after the work
is done."
That spirit was characteristic of Mr. Carnegie. He did not say in
criticism "Why didn't you think of that before?" The new mill was
constructed under Schwab's newer ideas and PAID CARNEGIE MANY HUNDRED FOLD.
There is your cue. Personality is power—when it wins the other man,
enlists his support, inspires his utmost efforts -and keeps ever in view the
ultimate big aim—PROFIT.
Think it over very carefully and you'll realize that you've never yet got
a bright idea, or have done a lot of good work, or had any "good
thing" come your way while you were in a negative, fault-finding frame of
mind. No! Your good ideas and best work and "strokes of luck" always
come when your mind is keyed up by optimism and
acheery outlook on your present
problems as well as on life itself. Another angle on this subject is the nature
of the idea and opinions you hold toward things in general. No one can stop you
from thinking what you please, but it is unwisdom to express freely to people
at large ideas which do not conform to public opinion. Nature evidently had
this thought in mind when she gave us two eyes and two ears, but only one
mouth.
Everyone is most interested in himself and does
not wish to have forced upon him the ideas and opinions of others. This
attitude may be selfish, but it is a condition which exists nevertheless and
should be borne in mind by the individual who wishes to "get on well"
with others.
Business as well as life is largely a matter of
give-and-take—the willingness to be considerate of others both in your
victories and defeats as well as in their victories and defeats. No one can
hope to win all the time—that runs contrary to the nature of things.
This point leads logically up to the next personality-factor, which is:
(4) THE WILLINGNESS TO MEET OTHERS HALE WAY.
Thorough analysis of disputes between individuals, firms, and public bodies
shows what the clash usually comes about through the unwillingness of one or
both parties to concede even a single point.
How often you have seen a man with a grievance,
fancied or real, who approached his disputant with an attitude of
aggressiveness—literally bristling with antagonism—with the announced intention
of "having my own way or—" Such an attitude is not only impolitic,
but is a sure breeder of antagonism in the opposing party.
Then in contrast you have seen two men, each
appointed by an opposing party to settle a dispute or to unravel an annoying
tangle. Presuppose that each of these men is of the "right sort," and
has a working knowledge of the personality-factor under consideration.
They meet with a smile, a cordial handshake,
and an easy manner. Then one says, "This trouble should never have come
up. We are sorry about it. It's bad for us as well as for you. Frankly, we want
to settle it in a friendly way, as we feel sure you do. And we are willing to
meet you more than half way, etc . . ."
An attitude such as this wields a big advantage
in that it wipes out personal antagonism right from the start and allows both
parties to make clear decisions unclouded by feelings of resentment. Then if
each individual is willing to be broadminded, and to trade the concession of
one point in return for the concession of another, the disagreement soon fades
into thin air.
Tolerance is what we all need—tolerance in our
attitude towards others in respect to their opinions, and in respect to the
effect our opinions will have on them.
A thing may be wholly right from your
viewpoint, but wrong from the viewpoint of another, and vice versa. As
none of us can hope to win all the time, and as complete victories of any sort
are rare, the willingness to meet the other man half way will not only almost
always settle disputes, but will generally prevent them from ever starting,
A variation of this is a type of man frequently
met with in business. He may either come to you and ask frankly for some
information, or meet you casually and then proceed, by means of more or less
skillful maneuvering of the conversation, to "pump" you. The right
type of man is always willing to give out information which will help others,
provided by so doing it will work no hardship on him. A typical example of
this is the willingness with which most traveling salesmen, met on trains or in
hotels, will give valuable trade information to chance acquaintances.
But the type of man under consideration is
either greedy, selfish, or thoughtless. He wants information from you;
but when it comes to his giving information to you, that is an
altogether different matter! He either quickly changes the subject, or says
"I don't know," and shuts up like a clam.
It does not take long for the word to be passed around business circles
that a man is of this type, and from that time on he is given the cold shoulder.
One particular case comes to mind. A certain man, whom we'll call Jones, owed
much of his success in forcing a small business into national prominence, with
resultant substantial profit, to information given to him from time to time by
friends and acquaintances. But it was not long before they found that when they
asked Jones for information he either professed no knowledge of the subject, or
avoided a direct answer. And, of course, the word went around that as Jones was
unwilling to reciprocate, care should be used in giving information to him.
An unexpected crisis arose in Jones' business. Some "inside
information" was all he needed to weather the storm. He scurried
frantically to his friends and acquaintances and asked them for the
information. Not at all strange to say, they had heard nothing at all about it;
and, further, showed no desire to find out anything.
Jones' business did not go to the wall, but it was badly battered, and
he suffered many trying weeks of black despair. The damage to his business, and
his personal worry and nerve-strain, could all have been spared him had he not
earned the reputation of being a man who was not willing to
"fifty-fifty."
Reciprocity in all things is sound policy. When you accept a dinner
invitation you do so with the intention of promptly returning it. So why not
apply the same idea to other things. When someone does you a kindly act, or
brings happiness into your life, or tells you something you were glad to know,
or shows you friendship, pay back your obligation promptly in the same coin.
To render service to others will not only give you personal pleasure, but will
cause others to continue to render you favors because you return them.
(5) AFFABILITY AND COURTESY. These factors are so well known as to need
but little comment. Powerful as money is in these days, a manner that is
genuinely affable
and courteous will get you things which even
money cannot buy. These two factors are largely an offset of Factor 3— The
desire to Help Others. They can not be forced nor assumed; nothing is more
hollow, insincere and instantly detectable than a forced smile or assumed
courtesy.
They must come from the heart—from a genuine,
deep-set regard for and desire to make things as pleasant for others as it is
within your power to do—regardless of who they are or their standing in life.
When this is done these two wonderfully valuable traits begin to show
conspicuously in you". Develop them thoroughly and conscientiously—they
will do much for you and will carry you far.
(6) RELIABILITY. This factor is the keystone of
the arch of all personality-factors; without it the arch will fall. For no
matter how able a man may be, how pleasing an impression he can make on others,
all is useless unless he is known as a man "whose word is as good as his
bond."
Much of the seeming "good luck" which
comes repeatedly to individuals and firms is due to their possession of this
quality. In a certain line of business is a firm which, while fully awake to
its opportunities, yet never goes out of its way to obtain business. Yet when
large contracts are let this firm invariably gets its full share of the
business, regardless of the spectacular efforts of competitors and oftentimes
their considerably lower prices.
The answer to this seeming strange state of
affairs is found in the factor, Reliability. This firm has the reputation of
being reliable, fair and square in every way. It has an almost sacred regard
for promises, and looks upon their fulfillment to the letter as a matter of
imperative necessity.
A wonderful tribute to this firm and its
reliability was given during the war. In one of the big financial houses in
Wall Street was gathered a brilliant aggregation of financiers, presidents of
huge concerns and representatives of the Allies in the persons of government
officials, diplomats and military and naval commanders.
Machinery of a certain type was urgently needed
by the Allies. The purpose of the meeting was to find ways and means to get it
quickly. Orders running into the millions were being placed around the board
table. The procedure was as follows: The chairman—one of America's biggest
financiers—would read from a list something like this, "Three thousand
automatic screw machines. Bid by Blank & Co., accepted."
Then turning to Blank & Co's representative,
he would say, "Will you give bond that delivery will be made on
time?" Following the representative's "Yes," the order would be
given and arrangements made for a bond often running into the hundreds of
thousands of dollars to be given by the manufacturer.
When the chairman put the bond question to one
particular manufacturer's representative, a prominent financier cut in with,
"No bond is necessary from them—their word is as good as their bond."
The electrical effect of the financier's words
can well be imagined. The money bond, in this case, was dispensed with. And as
a result of this firm's reputation for reliability and the financier's
unqualified endorsement of them, unsolicited orders running into the millions
of dollars began to flow in on this firm from all parts of the world. Such is
the power of a reputation for reliability.
Not all of us have the good fortune to transact
business on so large a scale as the firm in question. But we can all make our
reputation for reliability as great as theirs in our own field, be it business
or personal.
Promises should never be given lightly; and
when they are given they should rigidly be lived up to, even down to such a
simple matter as keeping an appointment on time. Mastery of small things
quickly leads to mastery of big things. Form the habit of reliability, apply it
on every possible occasion, and soon you will win the greater-than-money reward
of having it said that your "word is as good as your bond."
(7) INDIVIDUALITY, or Genuine Expression of Self.
Just as no two things are exactly alike, so are no two men exactly alike. Each
has points and characteristics peculiarly his own. There are two kinds of
Individuality: (1) Pleasing and Impressive Individuality; and (2)
"Queerness" of Individuality.
A Pleasing and Impressive Individuality is a
composite thing—a natural outgrowth of the observance of the five personality-factors
before described.
The only way we want to consider the second
factor, "Queerness" of Individuality, is from the standpoint of how;
to avoid it. Far too many people who think they have Individuality, have not
Individuality at all, but a distorted viewpoint on life, usually described as
"peculiar." They are unduly opinionated, one-idea-minded,
self-assertive and "cranky." Study them carefully and you will see
that their unpleasant, peculiar and undesirable individuality is due to their
having characteristics the exact opposite of the five personality-factors
before described. They are striking examples of what not to be.
In applying these five personality-factors,
care should be taken to do so wholeheartedly—to think them, feel them, mean
them—to make them a part of yourself, not merely to act them. By merely acting
them you deceive no one but yourself. Live up to them wholeheartedly and you
will soon be the possessor of man's crowning achievement—a pleasing and
impressive Individuality which makes you stand out from the crowd as an oak
stands out from the forest.
A well-known word painting of the likeable
personality is that of Steerforth presented by Dickens in David Copper-Held.
It breathes forth a freshness and buoyancy of personality which should be
studied—and imitated:
"But his easy, spirited good humour; his
genial manner, his handsome looks, his natural gift of adapting himself to
whomsoever he pleased, and making direct, when he cared to do it, to the main
point of interest in anybody's heart; bound one wholly to him in a few
minutes. . . .
He went into the
room like light and air, brightening and
refreshing it asif he were healthy
weather. There was no noise, no effort, no consciousness, in anything he did;
but in everything an indescribable lightness, a seeming impossibility of doing
anything else, or doing anything better, which was so graceful, so natural,
and agreeable, that it overcomes me, even now, in the remembrance."
Read that over again—let several readings
saturate you with the decision to enter into that same sort of a breezy expression
of personality—the nice adaptation to others to please and win them.
A further sidelight upon the magnetic
personality is seen in the following, written by one of the greatest thinkers
of modern times:
"I had an appointment
to meet one of my agents at a railway station, and, at the moment agreed upon
for our meeting stepped away from the designated place, and waited with some
curiosity, for I had not as yet sight acquaintance with him. When he entered
the depot he did not at first discover my presence. He passed me like a healthy
breeze, his whole manner vigorously expressive of action, courage, confidence,
and a sense of ability. It was good to see him breathing power to right and
left. Privately he frequently reveals the mood of modesty and a reasonable
knowledge of personal defects, like an ordinary human being, but in business
he is dynamic and confident." This is the attitude of assertive power.
The picture should be taken as a direction for imitation. A talismanic
auto-suggestion may be given as follows:
"I am power! My manner,
and my personal atmosphere (a sphere of space around you)—vigorously
express active and courageously confident personal power. It is my way. It's my
attitude—just, enough to win confidence and respect."
The young man referred to in the foregoing,
using intensively such methods of power culture as outlined in these lessons,
has in the past few years accumulated a fortune; his
rapid rise to success and the business he has
founded, are on* of the romances of modern achievement. His method outlined
above is worth considering.
HOW TO START MAKING
PERSONALITY PAY
Make deliberate effort to find various
opportunities where your Personality can be invested.
Become consciously aware that you have a
Personality, and resolve you are going to get cash dividends from it.
Frequently bring to mind the axiom "I
am a live and surely successful Personality."
Make a practice of looking forward, not
backward"; be ambitious, eager, optimistic, alert to the work before you.
Pass out of your memory past failures, disagreeable experiences, and errors.
Remember that success is the natural
condition—not failure. Start each day with the belief that you are to be
brilliantly successful. Do not harbor in mind, moody, pessimistic, depressing
thoughts of failure.
At night review the happenings of the day and
see if at all favorable opportunities you have brought your Personality to the
front. Was it a success or a failure? If a failure, try and discover why—and
avoid in the future; if a success, try and use the same personality factors
again tomorrow. It is remarkable how quickly a few successful uses of Personality
give you a sure, confident grip upon yourself.
Look about you; analyze your particular
work—and try and find the personality factor which is the secret of higher pay
and power in that particular line.
When you find the "high-priced"
Personality element for your special field, do your utmost to bring out a
superlative degree of that quality in your daily work.
Read literature which inspires you to emulate
the personality of big men of the past and present. Much can be accomplished
by the Personality afire with stimulus of enthusiasm, inspiration, and example
of world-leaders.
Every time you meet others, whether in a
business transaction, or social assemblage, endeavor to loom up as the one with
the master Personality. Try and dominate the situation, be the leading
Intellect, and exert the superior influence.
Train yourself so skillfully that whenever
unusual events take place in your affairs, you calmly hold every Personality
factor together, in a cool, calm, steady-steering way.
Remember the story of "The Man Who Bossed
Johnson." It really was Johnson himSELF. Supposing your name is Jones,
your "bossing" is in this fashion: "Look here, Jones—you've got
a Personality—a big, powerful, wealth-winning affair. Right now you've got to
begin making that Personality pay. You've got to make it a power—efficient,
likeable, attractive, popular. Get that, Jones—you start making, that
Personality pay at once."
And you'll find that, Jones (yourself) will start
making it pay.
Cast your mind over the twenty biggest men in
your city or town—those who are prominent, well-liked—successful. Try and
analyze them—find what elements of Personality really explain their leadership.
If those elements of personality are the requisites for standing first in your
locality, the point is clear—begin to use them yourself.
In almost every concern—whether store, factory,
association, college, etc., some one man's or a few men's personalities
impress every one connected therewith. The more personality a man has, the
farther up the scale in his particular organization he will be found.
Therefore—seek every possible opportunity in your employment to extend your personality—your
influence. Not in the tactless way of being "bossy"—but by having that
exterior of agreeableness, backed by so much inherent personal power that you
really are a dominant, masterful factor.
No matter on what level toward the Presidency
or head of your concern you may now be—endeavor to impress Personality upon
those below you—on the same level with youand to extend it to such above you as can be
secured as allies to help your advance.
If you had as strong, masterful, and highly
specialized a Personality as the most influential man in the concern where you
now work—you could be holding as big a position as he. Therefore, find out what
his chief Personality traits are and start increasing their degree in yourself.
In your meeting with people outside of your
work—at the church social, the lodge, the club, the theatre, the society
event—begin to use Personality.
Eliminate the little personal whims, habits,
traits which make people dislike you. Try in every way to have a ready command
of the niceties, the manners, the ways of speech, etc., which make people begin
to think "he's a mighty likeable fellow." That is the beginning of
reputation for personality —and the more of this reputation you can get moving
in your vicinity—the more you are going to make Personality pay.
SOME RULES THAT MAKE
YOUR PERSONALITY
EFFECTIVE
1.
Look men straight in the eyes, when seeking to impress them. Wavering,
shifting glances convey the thought of weakness to those with whom you deal.
2.
Put your heart into your handshake; people are not interested in shaking
hands with a clam. Look the man or woman in the face and mentally insist "You
will like me." Put a snap and sparkle into your eyes; have the thought
of being really there looking out of the windows of your soul.
3.
Be enthusiastic, interested, vivacious. Personality literally bubbles
over in the atmosphere surrounding the man who is bent upon making himself
liked.
4.
Cultivate a "Douglas Fairbanks" smile; it has been worth tens
of thousands of dollars to him—it might be worth considerable to you. It
is a grouch alone—whose help can mean little to you—that will not respond to
the magnetic, genuine, pleasing smile.
5.
Be optimistic—and insist upon holding that mood.
Many a man who is depressed is so, not because
of any real reason, but because he
fools himself into believing he is bad off, abused, unlucky. Personality and pessimism
simply can not live together.
6.
Wear clean linen; keep your person sweet; have your outer appearance
attractive; look to your health; avoid sapping excesses. In short—have the
tools through which your personality operates, keyed to the best pitch of
impressiveness.
7.
No matter what your work may be, endeavor to make personality lead you
upwards on the financial ladder. It is not alone salesmen, actors, lecturers,
politicians, diplomats, movie idols, lawyers, etc., whose personalities are their main
assets. It is called for in store, office, factory, trades, the home, church,
social gathering—everywhere.
8.
Be alert to take prominent, leading parts in all contact with others—whether
in business or society. Leadership is where one man assumes control or
direction over the minds of others. Almost daily you have opportunities of
greater or lesser magnitude, where you can exert the leading influence —can for
the time being stand as the man in charge. And that's real Personality.
9.
Investigate and inventory your power-possessions; search out and release
locked up, pent-up forces of Personality. You'd be astounded if it were
possible to array before you the full extent of master traits which are
slumbering within your make-up. Big men, whose success, influence, power and
fame you envy, have simply found out how to bring into action more of
their store of natural energies. Don't complain of ill-luck, but start a mining
expedition into your own Gold Reserves.
10.
Push yourself into association with others who can help you advance. Observe how people use their personality
elements; note the effect upon others. If you see men using certain personality factors and making a hit—thenyou
are NOT interested in becoming a master
personality if you neglect to develop and use the same qualities.
11. If you work for somebody else, set down a
list of Personality elements which would attract you to a man, and induce you
to advance him, if he worked for you. With this list before you—you are
probably confronted with precisely the elements which your present employer
will expect if he is to advance you.
12. Don't merely look on, at men who have
dominant Personalities, and decide you haven't a chance of equalling them. So
long as your personality is left to drift for itself, with no pilot to steer it
to the port of power, you get nowheres. Find what elements of Personality are
in demand —and then GET ACTION by going after them in your own make-up.
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